FAQ/PLACING ORDERS

FAQ'S

** Please note, after 9/25 our water slides will not be available until the beginning of next season. Everything else is available to rent throughout the year! Thank you for another amazing summer!**

PLEASE READ BEFORE PLACING YOUR ORDER

 

Q: I am renting a tent, my event is on 7/6, what dates should I put in for start and end date?

 

A: Your start date will be 7/5 (day before your event) at 10am, end date will be 7/7 (day after your event) at 6pm. All tents have to be dropped off the day before, and picked up the day after.

 

 

Q: I am trying to put a tent and a bouncy, and it is charging me 3 times the original price.

 

A: Your credit card is not charged until the day before your event. Once your order is placed, we revise and send the proper invoice to you so you can see what each charge is and the correct pricing. You will not be charged until you know how much you will have to pay. 

 

Q: How will I know my order went through?

 

A: Once your order is placed by you, you will get a confirmation email to the email you supplied. Once the office receives the order, we will revise then send your final invoice (which will be what you are responsible to pay the day before your event). If you do not receive a confirmation email, please check your spam/junk folder. If you still have not received it, please call our office.

 

Q: My event is at 10am and it ends late in the night, will someone be able to pick up as early/late as I need?

 

A: Yes. Our guys will call the day before your event to verify times and your order. You will then be able to let them know your arrangements, and they will give you options that will work for you and us.

 

Q: When is the latest I can place an order?

 

A: If you are placing an order for that weekend, we need your order in by the Thursday before that weekend by 4pm. If your order is not placed by then, we will contact you to cancel your order or reschedule. This is our policy to make sure our employees are not over worked.

 

Q: I want to place my order over the phone. I do not want to do it online, is there a way to place my order otherwise?

 

A: Unfortunately, we are only taking online orders at the moment.

 

Q: I placed my order online, but I forgot to add a few things OR the website only let me add a certain number of things.

 

A: Our website is finnicky! When this happens, please contact us by replying to the confirmation email you received. If you cannot add anything else, please check out and place the order. Once you get the confirmation email, please send an email saying what else you need added. This may mean it is not available, so please do not assume everything is.

 

Q: Can I pick up the things I want to order?

 

A: Unfortunately, no. We do not have enough employees to offer pick up at this time.

 

PSA'S:

ALL TENTS REQUIRE A 20% DEPOSIT CHARGED TO A CREDIT CARD. 

IN SPECIAL INSTRUCTIONS PLEASE PUT "EVENT START (TIME)"