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Frequently Asked Questions
yes please feel free to call or email and we will get in contact with you in order to get you all set up.
Your start date will be 7/5 (day before your event) at 10am, end date will be 7/7 (day after your event) at 6pm. All tents have to be dropped off the day before, and picked up the day after.
Your credit card is not charged until the day before your event. Once your order is placed, we revise and send the proper invoice to you so you can see what each charge is and the correct pricing. You will not be charged until you know how much you will have to pay.
Once your order is placed by you, you will get a confirmation email to the email you supplied. Once the office receives the order, we will revise then send your final invoice (which will be what you are responsible to pay the day before your event). If you do not receive a confirmation email, please check your spam/junk folder. If you still have not received it, please call our office.
Yes. Our guys will call the day before your event to verify times and your order. You will then be able to let them know your arrangements, and they will give you options that will work for you and us.
If you are placing an order for that weekend, we need your order in by the Thursday before that weekend by 4pm. If your order is not placed by then, we will contact you to cancel your order or reschedule. This is our policy to make sure our employees are not over worked.